Service Scheduling Coordinator
Location: Andover, MA (Hybrid)
Candidates must be within reasonable commuting distance to the Andover, MA office
Employment Type: Full-Time
About the Role
We are seeking a Service Scheduling Coordinator to provide administrative and operational support for an AV integration company with operations across the Northeast. This is a hybrid role based out of Andover, MA and is heavily focused on scheduling, coordination, documentation, and communication—not hands‑on technical work.
This position is ideal for a highly organized, detail‑oriented professional who is comfortable supporting field teams and managing multiple moving parts. Prior experience scheduling or coordinating AV service or installation work is a major plus, but the role itself is fundamentally administrative in nature.
Key Responsibilities
Act as an administrative point of contact for incoming service requests
Create, update, and manage service tickets and work orders
Coordinate scheduling and assignment of internal technicians and subcontractors
Monitor open service activity and follow up to ensure tasks move through completion
Support preventative maintenance programs and recurring service schedules
Communicate professionally with internal teams, field personnel, and vendors
Maintain accurate documentation, notes, and status updates in internal systems
Assist with basic service agreement tracking and renewal coordination
What We’re Looking For
Strong organizational and administrative skills
Clear, professional written and verbal communication
Ability to manage multiple priorities in a fast‑paced environment
High attention to detail and strong follow‑through
Comfortable working both independently and in a hybrid office environment
Proficient with standard office tools (Outlook, Excel, Word)
Highly Preferred (Major Plus)
Prior experience scheduling or coordinating AV service or AV installation work
Experience supporting field technicians or subcontractors
Familiarity with ticketing or work‑order systems (training provided if needed)
Why This Role
Hybrid position based in Andover, MA
Administration‑ and coordination‑focused (not a technical role)
Stable, long‑term opportunity supporting service and field operations
Opportunity to leverage AV or field scheduling experience without moving into a hands‑on technical role
Job Type & Location
This is a Contract to Hire position based out of Andover, MA.
Pay and Benefits
The pay range for this position is $20.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Andover, MA.
Application Deadline
This position is anticipated to close on Jun 11, 2026.
Equal Opportunity Statement
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
