Seeking experienced Help Desk Administrators, German speakers, with excellent customer service and stakeholder engagement skills for opportunities in Paderborn and Rheindahlen.

Responsibilities

· Be the focal point for all contract enquires with the ability to provide contract/estate knowledge to end user as required.

· Extract all relevant details to enable the correct allocation of resources to rectify the fault first time.

· Enter all information relating to the request onto systems and issue the work order task to relevant Supervisors/departments in a timely manner.

· Support the Helpdesk Manager in monitoring all work order tasks against response times, chasing up any outstanding work order tasks as they approach their target completion dates.

· Ensure all Helpdesk specific targets are achieved. If/when a Helpdesk target has failed ensure corrective action is implemented.

· Ensure all documents are accurately completed and hard copies archived correctly.

· Accept and forward on compliments and complaints to the Helpdesk Manager

· Deliver admin support for the wider Team. This will include but not be limited to use of Office 365, Outlook, filing, scanning and Sharepoint.

· Add information and attachments to database (for which training will be given.

· Confident use of Sharepoint

· Run and analyse reports

Experience

· Experience in a Customer Service based environment.

· Planning & organising

· Excellent use of Microsoft Office

· Attention to detail.

· Effective communication skills and ability to work within a team.

· Good customer focus.

· German Speaker