Location: Germany (On-site/Hybrid)
Duration: 12 months (with possible extension)
Experience: 5+ years
Rate expectation: TBN
About the Role:
We are seeking an experienced Senior Customer Support Engineer with strong expertise in the GE Smallworld suite of products to join a high-performing team delivering mission-critical support services to enterprise customers in the utility and telecom sectors. This is a customer-facing role requiring technical depth, communication excellence, and a solution-oriented mindset.
Key Responsibilities:
- Provide advanced technical support for GE Smallworld products (PNI, SW4/SW5, EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8).
- Troubleshoot complex software issues involving Magik, Java, VMDS, and Oracle DB.
- Lead customer issue resolution efforts and ensure root cause analysis and fix implementation.
- Install and configure GE Smallworld solutions and third-party software (ONA, Data Center Mgmt tools, etc.).
- Participate in on-call support rotation and occasional travel to customer sites.
- Collaborate with cross-functional teams to improve product performance and customer satisfaction.
- Provide technical mentorship, write knowledge base content, and support internal training.
Must-Have Skills:
- 5+ years of experience with GE Smallworld platform and tools.
- Strong hands-on knowledge of Magik , Java , VMDS , and Oracle .
- Proficiency in SQL , Shell scripting , and debugging system/application logs.
- Experience with operating system patching and third-party software installations .
- Excellent troubleshooting, analysis, and customer communication skills.
- MS Office Suite proficiency (Word, Excel, Power Point, Outlook).
- A Bachelor’s degree in Engineering or Computer Science .
Preferred/Bonus Skills:
- Experience with object-oriented programming.
- Exposure to enterprise system interfaces, data collection and analytics.
- System administration and Oracle DBA familiarity.
